Return Policy:

At Clue Shoes, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a hassle-free return policy within 7 days of receiving your shoes.

To initiate a return, please follow these steps:

Contact Customer Service:

• Reach out to our dedicated Customer Service team within 7 days of receiving your shoes.
• Provide your order number and a brief explanation of the reason for the return.

Return Authorization:

• Upon approval, you will receive a Return Authorization (RA) number and instructions on how to return your item(s).
• Mark the RA number on the outside of the package.

Return Condition:

• Ensure that the shoes are in their original, unworn condition, and include all original packaging and tags.

Shipping:

• You are responsible for the return shipping costs.
• We recommend using a trackable shipping service to ensure your return is received.

Processing Time:

• Once we receive your return, please allow up to 7 business days for processing.

Refund Policy:

Upon approval of your return, we will process your refund within 7 days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you need a different size or style, please place a new order and follow the return process for the original item.

Damaged or Defective Items:

In the rare event that you receive damaged or defective shoes, please contact Customer Service immediately for assistance. We will work to resolve the issue and provide you with a replacement or refund.

Cancellations:

If you wish to cancel your order, please do so within 24 hours of placing it. Cancellation requests received after this period may not be accommodated.

Contact Information:

For any questions or concerns regarding returns and refunds, please contact our Customer Service team at [email protected].

Clue Shoes reserves the right to update or modify this policy at any time without prior notice. It is the customer’s responsibility to review this policy periodically for changes.

Last updated: 22 November 2023

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